Return Policy

Standard Return Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned items will be refunded. Please note that shipping costs will not be refunded.

Return policy may vary during promotional periods, please check the terms and conditions of the promotion before placing your order.

For return or exchange of Bestshop products purchased from any other authorized reseller, please contact your reseller directly

Return process (excluding Black Friday and other promotions)

For all returns, please contact [email protected] to obtain your return label. Please indicate your order number and the item you wish to return and we will notify you of the next steps once we receive your email.

Damaged items

If your items are received damaged, please send a photo of the damaged item along with your order number to [email protected] with the subject line: DAMAGED. This must be submitted within 7 days of receiving your order.

Items not received

If you have not received your complete order, please contact us at [email protected] with the subject line: MISSING ITEM along with your order number.